Emergency
In an emergency always dial
999. An emergency means someone is in immediate danger, or a crime is
taking place right now. If it is not an emergency, please do not call
999.
We try to answer 999 calls
within 10 seconds, and even faster if possible. However, only one in
every six 999 calls is a real emergency.
Non-Emergency
For all non-emergency issues or enquiries relating to police business, you can:
- check our frequently asked questions here
- email us on enquiries@lbp.pnn.police.uk
- telephone
your local station in Scottish Borders, West Lothian, Midlothian, or
East Lothian (If your call cannot be taken at your local station it
will be diverted to the Communications Centre)
- telephone our Communications Centre staff on 0131 311 3131
- Phone Crimestoppers on 0800 555 111
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Force Headquarters
Lothian and Borders Police
Force Headquarters
Fettes Avenue
EDINBURGH
EH4 1RB.
(e)
enquiries@lbp.pnn.police.uk
Email is not monitored 24 hours a day. If you require an immediate response please telephone. If it is an emergency, call 999.
Tel. No. 0131 311-3131 Fax. No. 0131 440 6889
CrimeStoppers - 0800 555 111
Information Centre - 188 High Street, Edinburgh EH1 1QS.
0131 226 6966
Textphone / Minicom - 0131 311 3944
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Complaints about the police
To make a complaint about the police, please either email us at
(e) complaints.conduct@lbp.pnn.police.uk or telephone 0131 311 3377
Please note that the above email address is only for
contacting the Complaints and Conduct Department. For all other
matters, please
use
enquiries@lbp.pnn.police.uk
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Force Communications Centre
Telephone calls to Lothian and Borders Police are handled principally by the new Force Communications Centre at Bilston.
The
Communications Centre is a purpose-built, state-of-the-art facility
capable of handling all 999 and non-emergency calls in the Force area.
Each year the Centre handles over one million telephone calls,
including about 140,000 999 calls.
The Centre is divided into two
areas: one for call handling and the other for dispatching police
officers. All the staff have highly sophisticated communication
software to help them carry out what is often a complex job.
Top Tips
- We welcome queries about police business by email.
If our Communications Centre staff can answer the query we will reply
with the answer within 5 days. If the query needs to be referred to a
specialist department you will be informed that this is has been done.
- The
best time to telephone the police for routine enquiries is early
afternoon. The really busy periods tend to be Monday mornings, early
evenings (every day) and Fridays and Saturdays from late afternoon
until the early hours of the next morning. Although we do our best to
provide more staff at these times, the demand is sometimes very high
indeed. If you want to avoid the call queues that many of us are
familiar with from our experiences of call centres, it’s worth avoiding
these peak times.
- Your call is
important to us especially if it’s about police business. However, many
people call the police to ask about the weather, shopping times, road
closures, railway timetables and so on. Whilst we always try our best
to help, we would ask that you consider first whether or not your
question is really a police one.
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Local Police Stations - Southern Edinburgh
St. Leonards Police Station
Divisional Headquarters 14 St. Leonards Street EDINBURGH EH8 9QW.
Tel. No. 0131 662-5000
Howdenhall Police Station
9 Howdenhall Road EDINBURGH EH16 6TF. Tel. No. 0131 666-2222
